Frequently Asked Questions

Orders

How long until my order ships?
We prepare and send orders to our supplier within 1 to 3 business days. You will get a confirmation email with tracking once it is on its way.

How long does delivery take?
Most items arrive 7 to 14 business days after processing. Larger furniture and specialty pieces can take 15 to 30 business days. Full detail is on our shipping policy.

Can I change or cancel my order?
Usually yes, within 12 hours of placing it, before it reaches our supplier. Email us as soon as you can and we will try. After that the return process applies instead.

Why did my order arrive in separate packages?
Our range comes from more than one warehouse, so a large item and a small one in the same order often travel separately, each with its own tracking.

Shipping

Where do you ship?
Within the United States only, for now.

My tracking has not updated.
Give it 24 to 48 hours after you get the number. Carriers do not always scan straight away. If it is still blank after that, email us and we will chase it.

Returns

What is your return window?
30 days from the day your item arrives.

Who pays return shipping?
We do, if the item arrived damaged, faulty or wrong. You do, if you changed your mind or ordered the wrong option.

My item arrived damaged.
Send us a photo within 7 days and we will sort it, usually with a replacement or a full refund, and usually without asking you to ship anything back.

How long do refunds take?
Approved refunds go back to your original payment method within 10 business days, plus whatever your bank adds on top.

Products

Will this fit my space?
Full dimensions are listed on every product page. Measure first, and if you are between two sizes just ask us.

Do items need assembly?
Small items arrive ready to use. Larger furniture usually needs simple assembly, with instructions in the box.

Still stuck?
Email cardenascohutta@gmail.com or call (509) 581 8751.