Return & Refund Policy

Last updated: August 28, 2026

At Send It Climbing, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, when applicable.

• You must provide your order number when requesting a return.

How to Request a Return

To request a return, contact us at cardenascohutta@gmail.com with your order number and the reason for the return.

Once your return request is approved, we will provide instructions for returning the item by mail, including the applicable return address.

Please do not mail an item back before contacting us and receiving return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or was sent incorrectly.

Send It Climbing does not charge a restocking fee.

We do not provide prepaid return labels unless specifically stated in your return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us at cardenascohutta@gmail.com as soon as possible.

Please include your order number and clear photographs of the item and packaging so we can review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your refund to be processed after the return has been received and approved. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable, except when the item arrived damaged, defective, or the wrong item was sent.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

Contact Us

For questions regarding returns or refunds, contact:

Send It Climbing
Email: cardenascohutta@gmail.com